When you register or place an order on our website, we gather a little information about you to help us provide a better service to you now and in future:

When you order we ask your name, address, email address, telephone number, delivery address, credit/debit card number, expiry date and security code. Without this information we would be unable to process your order or notify you of our acceptance of your order.

We use your information only for the following purposes:

  • Processing your order
  • Updating you about the progress of your delivery or collection;
  • To serve personalised content to you;
  • To contact you about leaving a review on a product once your order has been completed;
  • If you consent, to notify you of products or special offers that may be of interest to you

Your details may be disclosed to other businesses within nuvirtu Ltd

We keep a record of your orders with us, so that we can deal with any issues with your order and so that we know what interests you and can tailor future offers to suit you.

We also keep a record of any emails you send us so that we can provide you with an excellent standard of customer care should you need to contact us at any time.

The information, which you supply to us, is treated with the highest level of confidentiality. All information such as your name, address, payment details, email address is stored on secure servers.

It is vital that the information you to provide when you register as a customer is true, accurate, current and complete in all respects. And that you agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.

Order Acceptance

 

Orders placed online are an offer to purchase made by you and may be accepted by us subject to availability. A series of basic online steps is required to create a contract between you and us:

  • You confirm your order for products on our website by pressing the confirm or order button at checkout process.
  • You will receive an order acknowledgment detailing the item/s you have ordered provided the email address we hold for you has been entered correctly. If the email address is wrong you will not receive an email.
  • Order acceptance and the completion of the contract between you and nuvirtu will take place on the despatch to you of the products ordered from our warehouse or our distribution partners warehouse, unless we have notified you that we do not accept your order or you have cancelled it in accordance with the instructions given for contract cancellation.
  • Risk of loss and damage of products passes to you on the date when the products are delivered.
  • If due to technical errors in pricing and/or details incorrectly shown on our website, inability to gain authorisation on your payment or your product being unavailable from stock, we reserve the right not to accept orders.

Description of products

Each Product purchased is sold subject to its Product Description which sets out additional Specific Conditions related to that product including, without limitation, terms and conditions concerning estimated delivery dates and times, warranties, after-sales service and guarantees.

We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct at the time when the relevant information was entered onto the system. Although we aim to keep the website as up to date as possible, the information including Product Descriptions appearing on this website at a particular time may not always reflect the position exactly at the moment you place an order. All sizes and measurements are approximated; however, we do try to make sure that they are as accurate as possible.

Pricing policy

 

The price you pay is the price displayed on this website at the time we receive your order with the following exception:

While we try and ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you the option of re confirming your order at the correct price or cancelling it. Therefore, we cannot confirm the price of a Product until your order is accepted in accordance with our Order acceptance policy. If we are unable to contact you within 48 hours we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.

The ownership of any products you order on this website shall pass to you on delivery of the products provided that we have processed and received payment in full for the products.

All prices shown on our website are in GBP (sterling) and are inclusive of VAT at the current rate, where applicable. We reserve the right to change prices if there is a change to the rate of VAT and we will endeavour to ensure that prices are correctly shown.

Orders from outside the UK or EU may be subject to import duties and taxes. All applicable duties, fees and any additional charges for customs clearance levied by the importing country at the time the shipment arrives in your country are your sole responsibility.

Payment

 

We accept payment by most major credit or debit cards registered to a UK address, or PayPal accounts registered to a UK address.

We confirm that any Personal Information which you provide to us and any User Information from which we can identify you, is strictly held in accordance with the registration we have with the Data Commissioner’s Office

We will take all reasonable care to keep your order and payment details secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from our website

  • All prices are inclusive of VAT (where applicable)
  • We also accept payment via UK registered PayPal accounts
  • We do not accept ecommerce transaction payment by cheque or cash
  • You confirm that the credit/debit card that is being used belongs to you
  • All credit/debit cardholders are subject to validation checks and authorisation by the card issuer
  • If the issuer of your payment card refuses to authorise payment, we will not be liable for delay or non-delivery

Ownership of rights

All rights including copyright in this website are owned by or licensed to nuvirtu Ltd. Any use of this website or its contents, including copying or storing in whole or part, other than for your own personal, non-commercial use is prohibited without the written consent of nuvirtu Ltd

Intellectual property

 

You acknowledge and agree that all copyright, trademarks and all other intellectual rights in all materials and/or content made available as part of your use of dunelm.com remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorised by our licensors or us. The website is made available for your personal non-commercial use only and you may download and print the content of the website for such purpose as making a purchase.

Compliance with laws

 

The website may be used only for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the website and any transactions conducted on or through the website.

Severance

 

If any part of the Conditions shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable from the Conditions and shall not affect the validity and enforceability of any of the remaining provisions of the Conditions.

Waiver

 

No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any provision.

Survival

Each provision of the Conditions shall be construed as separately applying and surviving even if for any reason one or other of those provisions is held to be inapplicable or unenforceable in any circumstances.

Law

 

The Conditions shall be governed by and construed in accordance with the laws of England and you irrevocably submit to the exclusive jurisdiction of the courts of England.

The above does not affect your statutory rights